Incident triage
We reproduce the issue on the real path and fix the owning layer.
Odoo support
Odoo support and optimisation in Armenia
Ongoing support for live Odoo systems: incident triage, user help, monthly improvements and monitoring.
SLAresponse time agreed per contract
Monthly backlogplanned improvements
24/7 readinessmonitoring and escalation
What support covers
User helpdesk
Questions, access, training and everyday operating support.
Monthly optimisation
A planned backlog of improvements instead of emergency patches.
Upgrades & patches
Module upgrades, security patches and regression checks.
Monitoring & backups
Availability checks, backup verification and recovery readiness.
Reporting adjustments
New fields, filters and management reports as the business changes.
How support works
01
Triage
We classify the request, confirm impact and reproduce it on the live path.
02
Fix
We correct the owning layer, verify the scenario and document the change.
03
Improve
We move recurring issues into a monthly backlog and prevent repeats.
Frequently asked questions
Do you support Odoo Community?
Yes. We support both Community and Enterprise deployments.
Can you take over an existing implementation?
Yes, after a short audit of code, data and runtime.
What response time do you guarantee?
The SLA is agreed per contract; critical incidents are handled first.
Need reliable Odoo support?
Tell us what is running today and where it hurts. We will propose a support format and a realistic response model.
Contact SmartBIT